Refund policy
RETURN & REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at olemtilvo@gmail.com.
Returns must be approved before being sent. If your return is accepted, we will provide you with the appropriate return address and return instructions. Items sent back without first requesting and receiving approval for a return may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Please do not send products back to the address shown on the original package unless we specifically instruct you to do so.
You can always contact us with any return questions at olemtilvo@gmail.com.
DAMAGES AND ISSUES
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, missing parts, or if you receive the wrong item.
Please include your order number and, when applicable, photos or other information showing the issue so we can evaluate the situation and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
• Perishable goods such as food, flowers, or plants
• Custom or personalized products
• Certain personal-care, hygiene, or beauty products once opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards
Additional products may be non-returnable for health, hygiene, safety, or other reasons where applicable.
Please contact us before purchasing if you have questions about whether a specific product is eligible for return.
Unfortunately, we may not be able to accept returns on items specifically marked as final sale.
EXCHANGES
The fastest way to receive a different item is to request a return for the item you currently have.
Once your return has been approved, you may place a separate order for the replacement item.
If you received the wrong item or your item arrived damaged or defective, please contact us at olemtilvo@gmail.com so we can determine the appropriate resolution.
ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at olemtilvo@gmail.com.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfillment.
If an order has already been shipped, you may need to wait until it arrives and then request a return in accordance with this policy.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If merchandise is being shipped into the European Union and applicable law provides you with a right to cancel or return your order within 14 days, those rights will continue to apply regardless of the general return policy above.
Where applicable, returned items must be in the same condition in which they were received, unused or unworn, with tags where applicable, and in their original packaging. Proof of purchase may also be required.
REFUNDS
We will notify you after we have received and inspected an approved return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
Original shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective item, or where otherwise required by law.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at olemtilvo@gmail.com.
CONTACT
For questions regarding returns, refunds, exchanges, damaged items, or cancellations, contact us at:
olemtilvo@gmail.com