Shipping policy

SHIPPING POLICY

Thank you for shopping with Olemtilvo.

ORDER PROCESSING

Orders are processed and prepared for shipment as quickly as reasonably possible.

Processing times may vary depending on the product, inventory availability, fulfillment location, weekends, holidays, and order volume.

Once your order has been shipped, you will receive tracking information when available.

SHIPPING TIMES

Estimated shipping times may vary depending on:

• The product ordered
• Fulfillment location
• Delivery destination
• Shipping carrier
• Weather
• Holidays
• Carrier delays
• Other circumstances outside our reasonable control

Any shipping timeframe displayed on our website is an estimate unless explicitly stated otherwise.

We do not guarantee an exact delivery date.

FULFILLMENT PARTNERS

Some orders may be shipped through third-party suppliers, warehouses, logistics providers, or fulfillment partners.

Different products within the same order may occasionally arrive separately.

TRACKING

When tracking is available, tracking information will be sent to the email address or contact information provided during checkout.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing an accurate and complete shipping address.

If you notice an error in your shipping information, contact us as soon as possible at:

olemtilvo@gmail.com

We will attempt to make the requested change, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

DELIVERY DELAYS

Shipping carriers occasionally experience delays outside our control.

If your tracking has not updated for an unusual amount of time or you believe your shipment may be delayed, contact us and we will assist you in investigating the order.

LOST OR DAMAGED ORDERS

If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as possible at:

olemtilvo@gmail.com

Include your order number and relevant details. Photos may be requested for damaged or incorrect items.

We will review the situation and determine the appropriate solution.

DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

• Check the delivery location
• Check with other members of your household
• Check with neighbors where appropriate
• Contact the shipping carrier

If you still cannot locate the package, contact us and we will assist where reasonably possible.

RETURNS

Returns are governed by our Return & Refund Policy.

Please contact us before returning any product. Do not automatically return a product to the address printed on the original shipping package.

CONTACT

For shipping questions, contact:

olemtilvo@gmail.com